Agnesian HealthCare Hospice Hope earns SHPBestTM ‘Superior Performer’ Caregiver Satisfaction Award 

Shelly Haberman
Lisa Kirker

Agnesian HealthCare’s Hospice Hope has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20 percent of all eligible SHP clients for the 2019 calendar year.

The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2019 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,400 hospice providers.

With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.

“SHP is proud to present the SHPBest awards to our top-performing customers,” says Rob Paulsson, SHP president. “We commend these organizations for their continuous focus on delivering the highest quality of care to their patients.” 

“For the past 40 years, our Hospice Hope program has worked to create a highly-respected service to area families facing end-of-life care needs,” according to Lisa Kirker, director of Agnesian HealthCare’s Hospice and Palliative Care. “It’s our personal care and careful consideration of each individual’s care plan that leads to consistently high patient and family satisfaction scores. We stay in continual contact with those we serve to ensure their overall needs are being met, and that we adapt our programs and services to help families during this difficult time.”

Read more about the SHPBest awards program, including methodology and award recipient lists at 

About Agnesian HealthCare Hospice Hope

Agnesian HealthCare’s Hospice Hope features a team of caring individuals trained to meet the physical, spiritual, social and emotional needs of patients who have a limited life expectancy. Through skillful pain and symptom management and the support of a committed team of professionals and volunteers, every effort is made to provide comfort and enhance the quality of life for patients and their families. To learn more, call (920) 923-7950.

About Strategic Healthcare Programs (SHP)

Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, physician groups and ACOs to better coordinate quality care and improve patient outcomes. In business since 1996, SHP has built deep expertise and a strong reputation to help organizations nationwide raise the bar for patient care.


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