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Agnesian HealthCare to host workshop on six habits of service superstars
August 19, 2013

Bryan K. Williams returns to Wisconsin in September to present his seminar “Work Like You Own It! Six Habits of Service Superstars.”  The session - being presented by the Wisconsin Center for Performance Excellence - will be offered in three different cities, including Fond du Lac, La Crosse and Madison.

Williams will be at Agnesian HealthCare’s Plaza Level Conference Center, 430 E. Division Street in Fond du Lac, on Tuesday, September 17 from 9 a.m. to noon.

Of the customers who register a complaint, between 54 and 70 percent will do business with the organization again if they feel their complaint is resolved. That number goes up to 95 percent if the customer feels the complaint was resolved quickly. How would your front line staff stack up?

This half-day session provides a terrific introduction to the mindset, habits and skills for line staff to work with a sense of ownership and pride.

Williams will review the work habits and approach to service that world-class employees have. Special emphasis will be placed on Six Habits of Service Superstars. All attendees will leave this session with practical and applicable tools/concepts to use immediately.

The six habits:

  •  How (and who) will I “wow” today?
  •  Identify customer preferences
  •  Give teammates recognition
  •  Be an ambassador
  •  Develop personal service standards
  • Own complaints

Williams is a consultant, trainer and author focusing on the areas of service excellence and organizational effectiveness. He previously worked with the world-renowned Ritz-Carlton Hotel Company as the global corporate director of Training and Organizational Effectiveness.  Over the last few years, Williams has worked with over 100 organizations in industries ranging from healthcare to real estate to luxury hotels and restaurants. His passion is “to serve others so they may better serve the world.”

Cost is $95 per person. Payment options include PayPal, pay at the door, or send a check made payable to: Wisconsin Center for Performance Excellence, 2909 Landmark Place, Suite 110, Madison, WI 53713. For more information, or to register, visit info@wisquality.org or call (608) 663-5300. 

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