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Waupun Memorial honored as National Excellence in Healthcare award winner
May 06, 2013

Waupun Memorial Hospital (WMH), as a member of Agnesian HealthCare, has been named as a 2013 4-Star Award winner in inpatient services for overall quality of care. The honor will be presented in June during an awards luncheon at the Hyatt Regency Grand Cypress in Orland, Florida.

Healthcare leaders from across the United States will gather to participate in the 2013 PRC Excellence in Healthcare Conference hosted by Professional Research Consultants, Inc. PRC is a nationally-known healthcare marketing research company headquartered in Omaha, Nebraska.

The 4-Star Award designation is given annually to healthcare facilities that score in the top 25 percent of PRC national client database for the prior calendar year. It is based on the percentage of patients who rate the facility “Excellent” for the Overall Quality of Care question.

4-Star Award research is conducted to obtain the opinions of the patients at WMH through a confidential survey to get their perceptions of care. WMH uses the research findings to continuously improve and enhance patient satisfaction. 

"We are thrilled to present Waupun Memorial Hospital with this award,” according to Joe Inguanzo, PhD, president and chief executive officer of Professional Research Consultants. “It was through their hard work, dedication and determination that they have made their facility a better place for the entire community. In the past 33 years we’ve never seen hospitals more determined to exceed customers’ expectations than the hospitals we recognized this year. It speaks to their passion that Waupun Memorial Hospital is among the best of the best.”

This is the third consecutive year that Waupun Memorial Hospital has received this specific recognition.

“Waupun Memorial Hospital is honored to have received this recognition again, especially since it reflects the level of satisfaction we are working to provide to our patients and their families,” says DeAnn Thurmer, WMH chief operating officer. “People are at the heart of our mission and the focus of our ministry. We feel it is the responsibility of each of our associates to be ‘Simply the Best,’ creating an environment where excellence is the norm and where friendliness, courtesy and concern are part of what we do every day.”

Professional Research Consultants is in its 33rd year of providing marketing research for hospitals across the United States. Company information can be found on their corporate web site, www.PRConline.com.

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