Frequently Asked Questions: Where should I seek care when I'm sick or injured?

Emily Hoepfner, RN, Agnesian HealthCare

Important Note: Call 911 immediately if you suspect you are having a heart attack, stroke or life-threatening emergency!

Q: When you’re sick or injured, where should you go?

A: When you’re sick or injured, it’s always best to start with your primary care physician. (In the case of a child, call their pediatrician). They know your medical history, including any underlying conditions you may have. They also may be able to help guide you to where you should seek medical attention if they are unable to see you.

Q: Where should I go if I’ve incurred a minor injury on the job?

A: Agnesian Work & Wellness - 420 E. Division Street, Fond du Lac - is open 7 a.m. to 5 p.m. weekdays. After hours, you can go to St. Agnes Hospital’s Emergency Department - 430 E. Division Street, Fond du Lac.

Q: When should I go to the Emergency Department?

A: St. Agnes Hospital’s Emergency Department - 430 E. Division Street, Fond du Lac - is open 24 hours a day, seven days a week to treat conditions such as:

· Chest pain

· Shortness of breath

· Serious or severe injuries, burns or electrical shock

· Vaginal bleeding during pregnancy

· Altered mental status (sudden onset of confusion)

· Seizures

· Unconsciousness

· Removal of foreign bodies from the eye

· Finger/toe or extremity amputation

· Poison ingestion

· Abdominal pain

· Life- or limb-threatening emergencies

· Stroke symptoms or if you pass out

Q: What is the Agnesian Convenient Care Clinic and where is it located?

A: The Agnesian Convenient Care Clinic offers walk-in services at 145 N. Main Street, Fond du Lac (the southeast corner of Johnson and Main Streets). It is staffed with physicians that can treat any patient three months old or older for:

· Cough

· Sore throat

· Minor extremity injuries (not obviously deformed)

· Minor rash that is NOT associated with shortness of breath or facial swelling

· Laceration repair (minor cuts), tetanus shot update

· Treatment of minor burns, illness or injuries

· Ear wax impaction removal

· Infected ingrown toenails

· Urinary tract infection

Q: What happens if I go to the Agnesian Convenient Care Clinic and I’m more ill than I thought?

A: If you go to the Agnesian Convenient Care Clinic and the provider feels you need further medical tests or evaluation, they will contact Emergency Department providers and communicate your needs. You will be sent to the Emergency Department to continue your medical treatment.

Q: How long will I have to wait if I go to the Emergency Department?

A: Our Emergency Department practices a “straight back triage” system. If we have the room to get you back right away to see a provider, we will. During busier times when rooms are not as readily available, the triage and charge nurse work together with the providers to ensure that patients with the most serious and life-threatening conditions are seen first.

We strive during these busy times to get your care started right away with drawing blood for lab work and doing X-rays if needed while you are waiting for a room. This helps with your wait time because your tests have already been started by the time you see the provider.

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